Legal Notice

Website Ownership and Operation

ApnaUpay is an online retail brand operated by Tharindu G. Don, based in Canada, serving customers in India through apnaupay.com.

References to “ApnaUpay,” “we,” “us” and “our” refer to the website operator identified below.

Website operator: Tharindu G. Don
Store name: ApnaUpay
Email: info@apnaupay.com
Website: apnaupay.com

Orders and Fulfilment

We work with fulfilment and delivery partners to process, pack and deliver orders to customers in India.

ApnaUpay is your contact for questions about orders, payments, shipping, damaged or incorrect items, replacements and refunds. Our use of service providers does not exclude responsibilities imposed on us by applicable law.

Customer Support and Grievances

For assistance or to raise a complaint, please contact:

Grievance contact: Tharindu G. Don, Website Operator
Email: info@apnaupay.com
Telephone: [Insert business telephone number]

Please include your order number, contact details and a description of the concern. Provide relevant photographs or supporting documents where available.

We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.

This process does not prevent customers from approaching an appropriate consumer authority, commission or court.

Returns and Correspondence

Please contact info@apnaupay.com before returning a product. We will provide the authorised return address and instructions.

The product return address may differ from the operator’s bu