Returns, Replacements & Refund Policy

This policy applies to orders placed on apnaupay.com.

Change-of-Mind Returns

We do not accept returns or offer refunds for change of mind, items no longer needed, products ordered incorrectly by the customer, or personal preferences where the product matches its advertised description.

Please check the product details, specifications and usage instructions before placing your order.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, leaking, incorrect or incomplete, please contact info@apnaupay.com.

Please report visible damage, incorrect items or missing items within 24 hours of delivery where possible so we can investigate promptly. This does not affect your rights regarding hidden defects or remedies available under applicable consumer protection law.

Include the following in your request:

• Order number and delivery date.

• A description of the issue.

• Clear photographs of the product, packaging and shipping label.

• An unboxing video, if available.

• A short video demonstrating a functional issue, where relevant and safe.

We recommend recording an unboxing video and keeping the packaging until you have checked your order. A genuine claim will not be rejected solely because an unboxing video is unavailable.

How We Resolve Issues

ApnaUpay is your point of contact throughout the process. We will review your request, coordinate with our fulfilment partner and keep you informed.

Depending on the verified issue, the resolution may include sending missing items, replacing the product, or arranging a return and refund. Any resolution will respect your applicable consumer rights.

Replacements are subject to availability. An alternative product or store credit will only be provided with your agreement.

Returning a Product

Please contact us before returning any item. We will provide the appropriate return address, shipping instructions and details of any pickup arrangements.

Return shipping arrangements and responsibility for costs will be confirmed during the resolution process, in accordance with applicable law. Where the return is due to a verified defect, damage or an error in fulfilment, you will not be charged return shipping.

Please pack the item securely and include the original accessories and packaging where available. Missing original packaging alone will not invalidate a genuine defect claim.

Refunds

Refunds are available where appropriate for a verified issue, where we cannot fulfil an order, or where required under applicable law. Change-of-mind refunds are not offered.

Approved prepaid refunds will normally be returned to the original payment method. For Cash on Delivery orders, we will arrange a bank transfer or another mutually agreed electronic payment method.

We will confirm the refund amount and expected processing timeline when the refund is approved. The time taken for funds to appear may depend on your bank or payment provider.

We will never request your OTP, UPI PIN or banking password to issue a refund.

Product Use and Warranty

Our voluntary replacement policy does not cover damage caused by misuse, accidents, improper storage, unauthorised modifications or failure to follow product instructions.

For cleaning products, furniture polishes and similar items, follow all usage instructions and test on a small, hidden area first. Results may vary depending on the surface, its condition and the application method. This does not exclude claims concerning defective products or products that do not match their advertised description.

A warranty applies only where expressly stated on the product page or in the accompanying warranty documentation. No general six-month warranty is provided unless specifically advertised.

Contact Us

ApnaUpay Customer Support
Email: info@apnaupay.com

Please include your order number when contacting us.

Nothing in this policy limits or excludes your rights or remedies under applicable consumer protection law.