Shipping Policy

At ApnaUpay, we work with fulfilment and courier partners to deliver your orders safely.

This policy applies to orders placed on apnaupay.com for delivery within India.

Order Processing

Orders are generally processed within 1–3 working days after confirmation, including any necessary payment, address or Cash on Delivery verification.

Processing may take longer during sales, public holidays, high order volumes or operational disruptions. If a significant delay affects your order, we will notify you using the contact details provided.

Working days exclude Sundays and public holidays.

Estimated Delivery Time

Standard delivery is generally estimated at 3–7 working days after dispatch. This is additional to the order processing period.

Delivery times depend on your location, PIN code, courier availability and local conditions. Remote locations may take longer.

These are estimates rather than guaranteed delivery dates. Any specific delivery commitment shown at checkout will apply to that order, subject to applicable consumer rights.

Delivery Locations

We deliver to serviceable PIN codes within India.

If we cannot service your address after accepting an order, we will contact you to discuss an alternative or cancel the order and refund any payment collected.

Shipping Charges

Shipping charges, if applicable, are shown at checkout before you place your order.

Free shipping applies where expressly offered on the product page, promotion or checkout. Any conditions will be displayed with the offer.

Cash on Delivery

Cash on Delivery is available for eligible products and serviceable locations where offered at checkout.

We may contact you by phone, SMS or WhatsApp to confirm your order before dispatch. Please provide accurate contact and delivery details.

Orders may be held or cancelled if we cannot verify the details, the address is unserviceable or there are reasonable grounds to suspect fraud.

Any COD fee will be disclosed before you place the order.

Order Tracking

After dispatch, tracking details will be provided through the available order notification channel, such as email, SMS or WhatsApp.

Courier tracking may take time to update after a shipment is handed over. Contact info@apnaupay.com if you need assistance.

Delayed, Lost or Undelivered Orders

Delivery may be affected by weather, public holidays, local restrictions, incorrect addresses, unsuccessful delivery attempts or courier disruptions.

If your order is overdue, tracking has stopped updating or the parcel is marked delivered but you have not received it, contact us promptly with your order number.

We will investigate with our fulfilment and courier partners and arrange an appropriate resolution, including replacement or refund where applicable. Our use of third-party providers does not remove your rights under applicable law.

Damaged or Tampered Packages

If a package appears opened, badly damaged, leaking or tampered with, you may refuse delivery and notify us promptly.

Where safe, take photographs of the package and shipping label. If you accept the parcel, we recommend recording a continuous unboxing video.

For damaged, incorrect or missing items, contact info@apnaupay.com, preferably within 24 hours of delivery, with your order number and available evidence.

An unboxing video helps our investigation but is not the only acceptable evidence. Its absence alone will not invalidate a genuine claim. The reporting request does not remove rights relating to hidden defects.

Claims are handled under our Returns, Replacements & Refund Policy.

Failed Delivery and Return to Origin

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal or unsuccessful delivery attempts, the courier may return the parcel to the fulfilment facility.

Contact us to discuss the next steps. We will explain any proposed redelivery arrangements and applicable charges before you agree to them.

Refunds for prepaid orders will be assessed according to the circumstances and applicable law. A failed delivery does not automatically mean you lose the amount paid.

Address Changes

If you need to change your delivery address, email info@apnaupay.com immediately with your order number and corrected details.

We will attempt to update the address before dispatch. After dispatch, changes depend on courier approval and serviceability and cannot be guaranteed.

Any additional charge will be communicated for your agreement before proceeding.

Contact Us

ApnaUpay Customer Support
Email: info@apnaupay.com
Website: apnaupay.com

For faster assistance, include your order number and the contact details used when placing the order.

Please contact us before returning any product. We will provide the appropriate return instructions and address.