Terms of Service

1. Overview

Welcome to ApnaUpay.

ApnaUpay is an online retail brand operated by Tharindu G. Don, based in Canada. Our website is apnaupay.com.

The terms “we,” “us” and “our” refer to the operator of ApnaUpay. “You” refers to customers and website users.

These Terms govern your use of our website and purchases, together with our Shipping Policy, Privacy Policy and Returns, Replacements & Refund Policy. Nothing in these Terms limits rights available under applicable consumer protection law.

2. Website Use

You must be at least 18 years old and legally able to enter into a purchase agreement to place an order.

You agree to:

• Provide accurate contact, payment and delivery information.

• Use the website only for lawful purposes.

• Avoid fraudulent orders or misuse of offers and discounts.

• Refrain from interfering with website security or functionality.

• Respect intellectual property and other users’ rights.

We may restrict access where reasonably necessary to prevent misuse. This does not remove our obligations regarding existing orders.

3. Product Information

We aim to provide accurate product descriptions, images, specifications and prices.

Colours may appear differently depending on your screen. Minor packaging variations may occur, but products must materially match the description applicable when ordered.

We will not substitute a materially different product or variant without your agreement.

4. Pricing and Payments

Prices on our Indian storefront are displayed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping fees and other mandatory charges will be disclosed before you complete your order.

Payments must be made using the methods available at checkout. Cash on Delivery is available only where offered for your order and location.

Prices and promotional offers may change for future purchases. Such changes do not automatically alter an accepted order.

5. Orders and Acceptance

An automated order acknowledgement confirms receipt of your order. It does not, by itself, confirm acceptance.

We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. We may contact you to verify details before dispatch.

We may decline or cancel an order for reasonable reasons, including:

• Product unavailability.

• Unsuccessful or unverifiable payment.

• Incomplete delivery information.

• An unserviceable delivery location.

• Suspected fraud.

• A material pricing or technical error.

If an error affects your order, we will explain it and, where appropriate, offer the choice of proceeding on corrected terms or cancelling. We will not charge a higher price without your agreement.

If we cancel after collecting payment, we will refund the amount paid for the cancelled items and associated charges that no longer apply.

6. Cancellation Requests

To request cancellation, email info@apnaupay.com as soon as possible with your order number.

We will attempt to stop the order before dispatch. Once dispatched, we may be unable to stop delivery. Any subsequent return request will be handled under our Returns, Replacements & Refund Policy.

This does not restrict cancellation or refund rights available under applicable law.

7. Shipping and Delivery

We use fulfilment and courier partners to process, pack and deliver orders. ApnaUpay remains your customer support contact throughout the process.

Delivery estimates and charges are provided at checkout or in our Shipping Policy. Actual delivery times may be affected by location, weather, holidays or logistics disruptions.

If an order is delayed, lost or incorrectly delivered, contact us so we can investigate and arrange an appropriate resolution. Using third-party providers does not remove our obligations under applicable law.

Please provide a complete shipping address and a reachable phone number.

8. Returns, Replacements and Refunds

Requests are handled according to our Returns, Replacements & Refund Policy.

We do not offer change-of-mind returns unless expressly stated. Replacements, returns and refunds remain available for eligible damaged, defective, incorrect or incomplete orders and where required by law.

Please report visible delivery issues within 24 hours where possible to help us investigate promptly. This does not remove rights concerning hidden defects or statutory remedies.

We may request photographs, videos or other reasonable evidence. A genuine claim will not be rejected solely because an unboxing video is unavailable.

Please contact us before returning any item. We will provide the appropriate instructions and return address.

9. Product Use and Warranty

Use products only for their intended purpose and follow the supplied instructions and precautions.

For furniture polishes, cleaning products and similar items, check surface compatibility and test on a small, hidden area before wider application.

Damage caused by misuse, accidents, improper storage or unauthorised modification may fall outside voluntary replacement or warranty coverage.

Any commercial warranty applies only where expressly stated on the product page or accompanying documentation. No general six-month warranty is implied.

These conditions do not exclude statutory rights concerning product safety, quality or description.

10. Third-Party Services

Our store uses Shopify and other providers for services such as payments, fulfilment, delivery and communications.

Separate third-party services may have their own terms and privacy policies. Our use of these providers does not remove obligations we owe you as the seller.

11. Intellectual Property

Website content, including text, images, logos, videos and designs, belongs to us or the relevant licensors and rights holders.

You may use the website for personal shopping purposes. Commercial copying, reproduction or distribution of protected content requires the relevant rights holder’s permission, except where otherwise permitted by law.

12. Reviews and Customer Content

Reviews must reflect genuine experiences and must not contain unlawful, abusive, fraudulent or rights-infringing material.

When you submit a review for publication, you permit us to display it and make reasonable formatting changes without altering its meaning.

Photographs, videos and messages provided privately for customer support will not automatically be used for advertising. We will obtain permission before using identifiable customer content for promotional purposes.

We may moderate content that violates these conditions. We will not remove a review merely because it expresses a negative opinion.

13. Personal Information

Our Privacy Policy explains how we collect, use and share personal information, including information required by payment, fulfilment and delivery providers.

14. Errors and Corrections

We may correct inaccurate website information relating to products, prices, availability or delivery.

If a correction materially affects an existing order, we will contact you and explain the available options. Corrections do not remove rights relating to an accepted order or a misleading description.

15. Responsibility and Consumer Rights

Each party is responsible for losses to the extent provided by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory rights concerning defective goods, misleading descriptions, refunds or other consumer remedies.

16. Changes to These Terms

We may update these Terms and publish the revised version on this page.

The terms applicable when your order was accepted will govern that order unless a change is legally required or agreed with you. Updates do not retrospectively remove existing rights.

17. Governing Law and Disputes

Subject to mandatory applicable consumer laws, these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there.

Customers in India retain mandatory protections and access to consumer complaint bodies or courts available under applicable Indian law. These Terms do not require customers to waive those rights or bring every dispute exclusively in Canada.

Please contact us first so we can attempt to resolve your concern. This does not prevent you from pursuing available legal remedies.

18. Customer Support and Contact Information

Store: ApnaUpay
Operator: Tharindu G. Don
Country: Canada
Email: info@apnaupay.com
Customer complaints contact: Tharindu G. Don
Website: apnaupay.com

Please include your order number when contacting us about a purchase.

We will acknowledge and address complaints within applicable legal timelines.

Returns: Contact us before shipping any item. The authorised product return address may differ from our business correspondence address.