Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how ApnaUpay collects, uses and shares personal information when you visit apnaupay.com, place an order, submit an enquiry or contact us.

ApnaUpay is operated by buyskyblue, located at Canada. “We,” “us” and “our” refer to this business.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, shipping address and billing address.

• Order information: products ordered, order history, payment status and delivery details.

• Customer support information: messages, photographs, videos and other information provided for enquiries, returns, replacements or refunds.

• Technical information: IP address, device and browser details, cookies and activity on our website.

• Marketing preferences: your communication choices and information submitted through enquiry or advertising forms.

We collect information directly from you and, where relevant, from Shopify, payment providers, fulfilment partners, couriers and advertising platforms.

How We Use Your Information

We use personal information to:

• Process, confirm and deliver orders.

• Send order confirmations, delivery updates and service messages.

• Handle enquiries, complaints, returns, replacements and refunds.

• Prevent fraud and protect our website and customers.

• Improve our website, products and customer service.

• Send promotional communications where you have consented or where otherwise permitted by applicable law.

• Maintain necessary records and meet legal obligations.

Shopify and Our Service Providers

Our store is hosted on Shopify, which provides the ecommerce platform used to operate our website and process orders. Shopify processes personal information in connection with these services as described in its Privacy Policy.

We also share information needed to provide services with:

• Fulfilment partners, including vFulfill: for order processing, packing, dispatch, order confirmation and resolving delivery or product issues.

• Courier and logistics providers: for shipping, delivery, tracking and returns.

• Payment providers: for payments, refunds and transaction verification.

• Technology and customer support providers: for website operation, communications and support.

• Analytics and advertising providers, where enabled: for measuring website activity, advertising performance and relevant advertising, subject to applicable consent requirements.

We may disclose information where required by law or reasonably necessary to prevent fraud, respond to lawful requests or protect legal rights.

Payment Information

Online payments are handled by third-party payment providers. We receive information such as payment status and transaction references needed to manage your order.

We do not store full payment-card details, CVV codes, UPI PINs or banking passwords in our store records.

For Cash on Delivery refunds, we may request bank account details or a UPI ID needed to issue the refund. We will never ask for an OTP, UPI PIN or banking password.

Cookies and Advertising

Our website may use cookies and similar technologies to operate the shopping cart and checkout, remember preferences, understand website usage and measure advertising.

Where advertising tools such as Meta Pixel are enabled, these tools may share device identifiers and browsing or purchase events with advertising providers.

Where required, we request consent before using non-essential cookies or advertising technologies. You can manage preferences through any cookie controls provided on our website and through your browser settings. Blocking certain cookies may affect website functionality.

Marketing and Order Communications

We may contact you by email, telephone, SMS or WhatsApp to confirm an order, provide delivery updates or resolve a service issue.

Promotional messages are separate from these service communications. Placing an order does not, by itself, mean you consent to all promotional messages.

You can unsubscribe using the instructions in a promotional message or contact info@apnaupay.com. Necessary order and service communications may continue.

International Processing

Shopify and other service providers may process or store information outside your country. Where information is transferred internationally, we take steps required by applicable law to protect it.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing orders, resolving disputes, maintaining required transaction records and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held. When information is no longer needed, we delete or anonymise it, subject to applicable retention requirements.

Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online service or method of electronic storage can guarantee complete security.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, withdraw consent, or raise a privacy complaint.

Contact info@apnaupay.com to make a request. We may need to verify your identity before acting on it.

Some information may need to be retained for legal obligations or unresolved transactions. We will explain any applicable limits when responding. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

Children’s Privacy

Our store is intended for adults aged 18 and over. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Third-Party Links

Our website may link to external websites or services. Their privacy practices are governed by their own policies. Please review those policies before sharing personal information.

Changes to This Policy

We may update this policy to reflect changes in our services, practices or legal requirements. The updated policy and revision date will appear on this page. Where required, we will provide additional notice or request consent.

Contact and Privacy Complaints

For privacy questions, requests or complaints, contact:

ApnaUpay
Legal business or proprietor name: Buyskyblue
Privacy / Grievance Contact: Tharindu G. Don
Email: info@apnaupay.co

We will review and respond to privacy requests and complaints within the timelines required by applicable law.